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Live U.S. based customer service 24/7 Call toll-free 1-888-697-4696

Our professionally trained customer service representatives are here to assist you with all your telecommunications needs. Please select the appropriate phone number.

Need Assistance?

  • By Phone: Toll-free 1-888-697-4696
  • By Email: help@pinsupport.com
  • Hours: 9:00 am to 6:00 pm PST, 7 days a week.

Refill Instructions

  1. Press the Menu key and select the Prepaid Menu in your Tracfone
  2. Select the Redeem Airtime or Add Airtime option
  3. Enter the Refill PIN (PIN number) purchased from PINZOO and press the OK key
  4. Airtime will be sent to your Tracfone and you will be notified by a free text message when it is added
  1. Alternatively dial 1-800-867-7183
  2. Enter your ESN or IMEI Number (found in the Prepaid Menu of your Tracfone or under your battery) and press the OK key
  3. Enter the Refill PIN (PIN Number) purchased from PINZOO and press the OK key
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